Legal Notice (Act on Specified Commercial Transactions)

Store Name
Armful Fam

Seller
Akari Otani

Person Responsible for Operations
Akari Otani

Business Address
Osaka Umeda Office
Osaka Ekimae No. 2 Building, 12-12
1-2-2 Umeda, Kita-ku, Osaka-shi
Osaka 530-0001, Japan

Telephone Number
+81 90-1168-9698

Email Address
hello@armfulfam.com

Customer Support Hours
Monday–Friday, 10:00 a.m.–6:00 p.m. Japan Standard Time, excluding Japanese public holidays.

Email inquiries are accepted at any time. Messages received outside business hours will be answered during our next business hours.

Selling Prices
Prices are displayed on each product page and include applicable consumption tax.

Shipping Fees
We offer free worldwide shipping. Any changes to our shipping fees will be published on our website.

Additional Charges
We do not charge any additional fees beyond the listed product price. However, customs duties, import taxes, or related charges may apply depending on the delivery destination and are the customer’s responsibility.

Payment Methods
Credit cards and other payment methods displayed at checkout.

Payment Timing
Payment is processed when your order is confirmed.

Shipping and Delivery
Orders are shipped within 1–3 business days of the order date.

Delivery typically takes 7–31 days after shipment. Delivery times may vary depending on the destination, customs clearance, and carrier conditions.

Returns and Exchanges
Returns and exchanges are accepted within 30 days of delivery. Please contact hello@armfulfam.com before returning an item to receive return instructions.

Refunds
A full refund will be issued after the product has been returned to us in its original packaging. Please refer to our Refund Policy for further details.

Return Shipping Costs
We cover return shipping costs for defective products. For returns or exchanges requested for personal reasons, return shipping costs are the customer’s responsibility.

Cancellations
Orders may be canceled before shipment by contacting hello@armfulfam.com. Once an order has shipped, requests will be handled in accordance with our Refund Policy.